Frequently Asked Questions

General Questions

Where is your company located?

Our company is located in Indore (M.P) - India.

What services do you provide?

Currently Hostomy provides Domain Registration, Shared Hosting, Reseller Hosting, VPS Hosting and WHMCS License services.

How am I billed for my services?

Shared Hosting, Reseller Hosting, VPS Hosting and WHMCS License are billed on monthly basis while Domain Registration is yearly.

What payment methods do you accept?

Indian users can pay with Credit/Debit Card, Net Banking, UPI, Paytm and other Wallets through CCAvenue payment gateway. Users outside India can pay with PayPal. More payment methods will be added soon.

How can I contact you if I need any help?

You can contact us via live chat, support ticket, email, phone or skype.

Where are Hostomy Servers located?

Hostomy has its servers in multiple locations - Germany, France & Finland

Shared Hosting FAQ's

What is shared hosting?

Shared hosting, sometimes called shared services or virtual hosting, is simply when multiple websites share the same server, thus reducing the cost for everyone.

Do i need to buy a new domain to buy a Linux Shared Hosting Plan?

No, you can use your old/current domain with our Web Hosting Service without having to register for a new one. To do so please choose the option of using an existing domain name during the checkout process. In case of any questions, you can contact our support team.

How can I manage my Website and Databases on Hostomy Shared Hosting?

Our Linux Shared Hosting services come with cPanel, which is the most powerful and popular Web Hosting Control Panel. From managing your databases to adding/removing email accounts, all can be done within cPanel.

How many websites can I host on a Shared Web Hosting Plan?

On the Starter plan, you will be able to host only 1 domain name/website. On the Medium, Business and Pro plans of our shared hosting services you may host multiple domain names/websites as defined in the plan. However there is no limit of subdomains in any plan.

Is the money back guarantee applicable on all Linux Shared Hosting services?

Yes. All of our shared hosting services come with a 14 days money back guarantee.

Is my data safe? Do you take backups?

Yes, your data is a 100% secure and is backed-up every 7 days.

Do you include protection from Virus?

Yes, all our servers are protected by Clam AV.

Can I upgrade to a higher Linux Shared Hosting Plan?

Yes absolutely. Upgrading to a higher shared hosting plan is hassle free and our support team can assist you with the upgrade process.

Does Linux Shared Hosting include Email Hosting as well?

Yes, Email services through cPanel Webmail are included with our Shared Hosting plans and the storage is shared with website hosting space. You can create an unlimited number of email hosting accounts on this service.

Do you provide SSH access?

No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel - cPanel.

Can I subdivide my Shared Hosting package and resell it?

No, while you can host multiple domain names on a shared web hosting plan you cannot divide and resell it. To be able to resell to your customers, you can opt for our Reseller Hosting Plans which allow you to create and resell custom web hosting plans.

Reseller Hosting FAQ's

What is Reseller Hosting?

Reseller hosting is a form of web hosting wherein the account owner has the ability to use his or her allotted hard drive space and bandwidth to host websites on behalf of third parties. The reseller purchases the host's services in wholesale and then sells them to customers, possibly for a profit.

What is WHM?

WHM aka Web Host Manager is a reknowned tool that allows administrative access to the back end of cPanel/Plesk. All our Linux Reseller Hosting packages are managed through WHM. You can create packages, allocate bandwidth much more with WHM.

What is the client billing solution offered with your Linux Reseller Hosting?

Our reseller hosting plans come with BoxBilling, which is an all-in-one client management, billing & support solution for online web hosting businesses. Handling everything from signup to termination, BoxBilling is a powerful automation & support tool that can help manage your clients effectively.

Do you provide WHMCS billing software with Linux Reseller Hosting?

No, WHMCS billing software in not included with any reseller hosting pacakges, however you can buy it additionally from here.

Is the control panel brandable?

Yes the control panel can be completely branded according to your company's identity. The control panel that we offer is very easy to use and fully customizable.

What if I have to move my reseller hosting to Hostomy?

We offer free hosting migration to our linux reseller hosting services provided the following conditions are met: 1. The source package is managed using cPanel. 2. The package has not more than 50 cPanel accounts 3. Each website uses a maximum of 4GB of disk space. cPanel accounts over and above the 50 limit will be migrated at a resonable cost of Rs.50 per account.

Does the Linux Reseller Hosting have money back guarantee?

Yes. All of our linux reseller hosting plans come with 14 days money back guarantee. If you dont like it for any reason you can get a full refund, no questions asked.

Can I upgrade my Reseller Hosting plan when needed?

Yes. You have the option to upgrade your reseller web hosting as your business requirements grow. You will just have to pay the difference in the price of the hosting plan you choose to upgrade to.

VPS Hosting FAQ's

What is Virtual Private Server (VPS) Hosting?

VPS Hosting utilizes a technology called Virtualization, to create isolated an isolated Virtual Machines for you with dedicated resources and full root access. It gives you all the features and functions of Dedicated server, without the additional cost.

When should I go with a Virtual Private Server (VPS) server?

A VPS server is an excellent choice when you are looking for more control/flexibility around your website. Whether it is the ability to scale resources to meet the needs of your growing business or the ability to install a custom application or custom configuration that makes your site run just the way you want.

Will my VPS perform better than my Shared account does?

This answer will vary based on your site and the VPS option you select. The entry level VPS nodes are targeted towards customers looking for more flexibility and will likely not result in a performance improvement, while the higher end VPS nodes should provide both flexibility and performance improvements.

What kind of software can I install on my VPS package?

As you have full root access, you may install any compatible software on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

Do I get a Money Back Guarantee?

No, there is no money back guarantee on this hosting product.

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